Return and Refund Policy
Effective Date: 01-06-2025
At Goldrush Jewels, we put care into every step – from crafting your jewellery to packing and shipping it securely. While all orders are final and we do not offer returns by default, in rare situations, we may consider a refund or replacement – subject to review and on a case-by-case basis.
When a Refund or Replacement May Be Considered
We may consider your request under the following situations:
1. Product Received in Damaged Condition
If your jewellery arrives physically damaged, you must:
Record a full unboxing video from start to end, showing the unopened package and item condition
Send us the video within 24 hours of delivery.
Without a valid unboxing video, we will not be able to assess or process any refund or replacement.
If the damage is verified, we may offer a replacement of the same item or issue a partial/full refund – depending on the situation and stock availability.
2. Manufacturing Defects
If you believe your product has a manufacturing defect, please contact us within 24 hours of delivery with:
A clear video and photos of the issue
Your order details (Order ID, phone number, etc.)
If verified, we may consider a resolution (replacement or refund) based on the severity of the defect.
Non-Refundable Cases
We do not accept returns or issue refunds in the following cases:
Change of mind or dislike of the design after delivery
Incorrect size ordered by the customer
No video proof provided of the issue
Claims made after 24 hours of delivery
RTO (Return to Origin) due to incorrect address, failure to receive the order, or refusal at delivery.
However, in RTO cases, we may refund the product value (excluding shipping/delivery charges) -if you contact us first.
Refund Method & Timeline
If a refund is approved:
It will be processed via bank transfer
We may request you to share your passbook copy or bank details for verification
Processing may take 5–10 working days after approval
Proof and security
Every order is packed after video recording and tamper-proof sealing in a Goldrush Jewels box. This ensures transparency and protects both you and us from false claims.
Need to Raise a Refund or Return Issue?
You must contact us within 24 hours of delivery:
📧 Email: goldrushjewels@yahoo.com
📞 Phone/WhatsApp: +91 85957 12342
📍Goldrush Jewels,D-153, Kamla Nagar, Delhi-110007
We will review your case and get back to you as soon as possible.
Final Note
We value your trust. While returns and refunds are not guaranteed, we’re always here to listen, investigate sincerely, and offer fair resolutions wherever possible.
Thank you for shopping with Goldrush Jewels.